Refund Policy
Last updated: December 2024
Our Promise: Your satisfaction is guaranteed. If you're not happy with the service, we'll make it right or refund your money.
Refund Overview
Full Refund
100% refund in these cases
- Cancellation more than 2 hours before service
- Service professional doesn't arrive
- Service not rendered due to our fault
- Double payment or billing error
Partial Refund
50-80% refund depending on situation
- Cancellation 1-2 hours before service
- Service partially completed
- Quality issues verified by our team
- Significant delay in service delivery
No Refund
Refund not applicable
- Cancellation after service has started
- No-show by customer without notice
- Service completed as described
- Issues not reported within 48 hours
1. Satisfaction Guarantee
At HandyConnect, we stand behind the quality of our service professionals. Our satisfaction guarantee ensures:
- If you're not satisfied with the work, we'll send another professional to fix it at no extra cost
- If the issue persists, you'll receive a full refund for the service
- Quality complaints must be reported within 48 hours of service completion
- Photo/video evidence may be required for quality-related claims
2. Cancellation Policy
Customer Cancellations
Free Cancellation
More than 2 hours before scheduled time
50% Refund
1-2 hours before scheduled time
No Refund
Less than 1 hour or after professional arrives
No-Show Fee
₹200 if customer is unavailable at scheduled time
Professional Cancellations
If a service professional cancels or doesn't arrive, you'll receive a full refund automatically. We'll also offer priority rebooking with another verified professional.
3. How to Request a Refund
Contact Customer Support
Call +91 99100 99645 or email support@handyconnect.in within 48 hours of service
Provide Service Details
Share your booking ID, service date, and reason for refund request
Submit Evidence (if applicable)
For quality issues, provide photos or videos of the problem
Receive Resolution
Our team will review and respond within 24-48 hours
4. Refund Processing
- Credit/Debit Cards: Refunds processed within 5-7 business days
- UPI Payments: Refunds processed within 2-3 business days
- Net Banking: Refunds processed within 5-10 business days
- Wallet Credits: Instant credit to your HandyConnect wallet
Refund timelines may vary based on your bank's processing time. You'll receive an email confirmation once the refund is initiated.
5. Non-Refundable Items
The following are not eligible for refunds:
- Materials and parts purchased for the service (unless defective)
- Services completed as per the agreed scope
- Platform convenience fees for completed bookings
- Emergency/same-day service surcharges (unless service not provided)
6. Dispute Resolution
If you're not satisfied with the refund decision, you can escalate to our grievance officer within 30 days. Contact grievance@handyconnect.in with your case details for a thorough review.
7. Contact Us
For refund-related queries, please reach out to:
Customer Support
Email: support@handyconnect.in
Phone: +91 99100 99645 (Mon-Sat, 8AM-8PM)
WhatsApp: +91 99100 99645